In 1992, these words introduced "The Balanced Scorecard," Robert Kaplan and David Norton's famous article in the Harvard Business Review, which posited that people will adjust their behavior to optimize their metrics, at the expense of other important factors. This paradigm has particular relevance for infrastructure and operations (I&O) where irrelevant or inappropriate metrics may be optimized to the detriment of overall smart city performance and efficiency.
Additionally, while I&O leaders recognize the impact that metrics have on performance, they rarely think of measurement as an essential part of their management strategy.
I&O leaders generally make use of only a few basic popular metrics for measuring city infrastructure efficiency. In doing so, they not only fail to introduce new measures to monitor their goals and processes; they also fail to question whether or not their existing measures are effective or relevant. Importantly, these metrics must be capable of measuring not just one aspect of the smart city performance; rather, they must offer a holistic view of the entire city infrastructure. Athenta's AOMS and FASCIA can combine to give this inter correlated score card. This scorecard would exclusively showcase overall efficiency, which ultimately will improve other aspects, such as quality of service (QoS) and lower operational costs.
Its been observed that similar RFP's are published for different smart cities projects, whose needs are completely different from each other. Its for organisations like ours to help the customers to understand that the need of their smart cities might be different from the other. The specific needs to be articulated in their respective RFPs.